Last updated: 30 October 2026Applies in: all regions
Welcome to DENCAD. This website and any related online account areas (the "Site") are operated by DENCAD LTD, a company registered in England and Wales under company number 15990919 ("DENCAD", "we", "us" or "our").
These Terms of Use (the "Terms") apply to everyone who visits or uses the Site. By using the Site, you confirm that you accept these Terms and agree to follow them. If you are using the Site on behalf of a laboratory, practice or other organisation, you confirm that you have authority to accept these Terms on its behalf. If you do not agree, please do not use the Site.
1.Access to the site
We give you a limited, personal, non-exclusive and revocable permission to use the Site for your professional or business purposes, in line with these Terms. We may change, suspend or withdraw all or part of the Site, or your access to it, at any time and without notice. We do not guarantee that the Site will always be available.
2.Site rules
When using the Site, you must not:
- use it in any way that breaks the law or these Terms;
- copy, scrape, crawl or harvest its content or data by automated means, or use it to train or develop artificial intelligence or machine-learning models, without our written permission;
- introduce viruses or other harmful code, or try to gain unauthorised access to the Site, its servers or any connected system;
- reverse engineer, decompile or interfere with how the Site works or is secured;
- pretend to be someone else, or misrepresent your professional status or organisation;
- use the Site to send unsolicited marketing, or content that is unlawful, misleading or offensive.
We may suspend or end your access if we reasonably believe you have broken these rules.
3.Accounts
Some parts of the Site, such as case submission and case tracking, may require an account. Accounts are for dental laboratories, dental practices and qualified dental professionals. If you open an account, you agree to:
- give accurate, complete and up-to-date information about yourself and your organisation;
- keep your login details confidential and not share them outside your organisation;
- tell us straight away if you think someone has used your account without permission;
- take responsibility for activity carried out under your account.
We may suspend or close an account that is inactive, misused or opened with false information.
4.Linking to our site
You may link to our home page, as long as you do so fairly and lawfully and in a way that does not damage our reputation or suggest any association, approval or endorsement that does not exist. You must not frame the Site on another website or link to any part of it other than the home page without our written permission. We may withdraw linking permission at any time.
5.Information for dental professionals
The Site is intended for dental professionals and provides general information about our services. It is not clinical advice and is not intended for patients.
- The treating dentist or orthodontist remains solely responsible for assessment, diagnosis, treatment planning, prescription, approval of designs and treatment plans, and patient monitoring.
- Information about DENCAD Aligners and other services is subject to case suitability, professional review and the regulatory requirements of each market. Some services may not be available in every country.
- Images, illustrations and examples on the Site are for illustration only and do not represent a real patient or a guaranteed result.
6.Patient information and privacy
We process personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. Our Privacy Notice explains how we collect and use personal data, and forms part of these Terms.
Do not send identifiable patient information, including health data, through the Site's general contact forms, email or messaging. Patient records should only be shared through the secure submission process we confirm with you, and where an appropriate data processing agreement is in place.
7.Our design and aligner services
These Terms cover your use of the Site only. They do not create a contract for design, treatment planning, aligner production or any other service. Any order you place with us is governed by our professional service terms, quotation or written agreement, which will set out the scope, deliverables, prices, timelines, revisions and responsibilities for that service.
Prices, turnaround times and offers shown on the Site, if any, are for guidance and are confirmed in writing before work begins. If those service terms conflict with these Terms, the service terms apply.
8.Our intellectual property
The Site and its content, including text, graphics, designs, logos, software and the DENCAD name, are owned by or licensed to DENCAD LTD and protected by intellectual property laws. You may view and print pages for your own business reference, but you must not copy, modify, distribute or use our content commercially without our written permission.
If you send us ideas, suggestions or feedback about the Site or our services, we may use them freely without any obligation to you. This does not affect ownership of case files, scans or designs, which is dealt with in our service terms.
9.Third-party links and content
The Site may link to websites, software or resources run by others. We provide these links for convenience only. We do not control or endorse them and are not responsible for their content, availability or privacy practices. You use them at your own risk.
10.Your responsibility to us
You are responsible for any loss or damage we suffer as a result of your breach of these Terms, your misuse of the Site, or any unlawful content you submit through it, to the extent permitted by law.
11.No warranty
The Site is provided on an "as is" and "as available" basis. While we try to keep information accurate and up to date, we make no promise that the Site, or any content on it, is complete, accurate, error-free, secure or uninterrupted. Nothing in these Terms affects any rights you have by law that cannot be excluded or limited.
12.Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to that, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:
- loss of profits, revenue, business, contracts or anticipated savings;
- loss or corruption of data;
- loss of goodwill or reputation; or
- indirect or consequential loss,
arising from your use of, or inability to use, the Site or any content on it. Our total liability to you in connection with your use of the Site is limited to £100. Our liability for services we provide is set out in the relevant service terms.
13.Changes to these terms
We may update these Terms from time to time, for example to reflect changes in law or in our services. The updated version will be posted on this page with a new "last updated" date. Please check this page each time you use the Site. By continuing to use the Site after a change, you accept the updated Terms.
14.Governing law and disputes
These Terms, and any dispute or claim arising from them or from your use of the Site (including non-contractual disputes), are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory local law gives you the right to bring proceedings elsewhere.
Before starting formal proceedings, we both agree to try in good faith to resolve the matter by contacting each other first.
15.General
- Transfer. We may transfer our rights and obligations under these Terms to another organisation. You may not transfer yours without our written consent.
- Severability. If a court finds any part of these Terms unenforceable, the rest will continue to apply.
- No waiver. If we delay or do not enforce any part of these Terms, we can still enforce it later.
- Entire agreement. These Terms, together with our Privacy Notice, are the whole agreement between you and us about your use of the Site.
- Authorities. We may cooperate with law enforcement or regulators where required by law.
If you have questions about these Terms, please contact DENCAD LTD:
- Through our contact form
- Email: legal@dencad.net
- UK mobile / WhatsApp: +44 7366 512725
- Company registered in England and Wales, No. 15990919